Butler Gas Products sent out a press release announcing the promotion of Simone Jahn as its new Director of Business Systems.
“Strengthening Butler Gas’s commitment to the customer experience through investments in people, technology, and processes.
At Butler Gas, delivering an exceptional customer experience takes more than providing quality products. It requires responsive communication, reliable systems, knowledgeable people, and a commitment to continuously improving how we serve our customers.
As part of our strategic focus on strengthening the customer experience, Butler Gas is pleased to announce the promotion of Simone Jahn to Director of Business Systems.
Simone joined Butler Gas in 2022 as an intern and has steadily expanded her responsibilities across business administration, recruiting, customer relations, and technology. Her promotion reflects both her professional growth and Butler Gas’s commitment to developing talent from within.
In her expanded leadership role, Simone will oversee the people, processes, and technology that support customer service and business administration. Her responsibilities include customer experience leadership, business systems optimization, process improvement, and administrative support for sales and operations.
A Strategic Investment in the Customer Experience
For Butler Gas, customer experience is more than a department. It is the result of every interaction, from placing an order and receiving a delivery to managing cylinder assets, reviewing invoices, and resolving questions.
As an independent, family-owned distributor, we recognize that our ability to deliver major-supplier capabilities with local accountability depends on making it easy for customers to do business with us.
This promotion is part of a broader strategic initiative to give customer experience greater leadership attention, clearer accountability, and better tools.
As part of this new leadership structure, Chelsea, our Director of Customer Service, will report directly to Simone, bringing dedicated leadership attention and accountability to the customer service function. Together, they will strengthen communication, improve responsiveness, and identify opportunities to simplify the customer experience, while working closely with our sales, operations, and finance teams.
Technology will also play an important role. Butler Gas continues investing in its business systems, including our Customer Portal, CYLTRAK cylinder asset management capabilities, and internal technology platforms. Simone will lead efforts to better connect these tools with daily workflows, helping our team operate more efficiently while giving customers greater visibility, accuracy, and convenience.
“Simone represents the kind of talent we are committed to developing at Butler Gas,” shares Abydee Butler Moore, President and CEO. “She understands that technology is only valuable when it makes life better for our people and our customers. Her leadership will help us connect our systems, strengthen our processes, and deliver on the service promises that differentiate us as an independent, family-owned supply partner.”
Growing Our People to Grow Our Capabilities
Simone earned her Bachelor of Business Administration from Westminster College in 2021 and her Master of Business Administration from Indiana University of Pennsylvania in 2023.
Her advancement from intern to director in just four years reflects Butler Gas’s long-term approach to investing in our people and developing the next generation of business leaders.
For nearly 80 years, Butler Gas has built a reputation on relationships, manufacturing capabilities, and a commitment to serving customers for the long term. As customer expectations and technology continue to evolve, we are investing in the people and systems necessary to carry that commitment forward.
Please join us in congratulating Simone on her well-earned promotion! We look forward to the impact of her leadership as we continue making Butler Gas an even better partner for our customers, suppliers, and industry community.”
