Browsing: customer experience

The Customer Relationship I consult primarily with distributors with revenues of $10 million and below. This is a group that succeeds based on its ability to provide exceptional customer service along with its products. Technology has dramatically changed the way these services are delivered. The salesperson’s one-time habit of regular customer visits to catch up on personal and professional information has been replaced by online communications. With so much material available on the internet, salespeople find it difficult to add something technically significant to a sales discussion. Also, digital interactions broaden the time between sales calls, diminishing a rep’s ability…