Browsing: Topics
Cybersecurity: People Issue, Management’s Responsibility (With a Fresh Orientation, Cyber Safety Needn’t Be the Elephant in the Room)
By Dale Meyerrose If you’re a regular reader of this publication, you know that integrity, trust and reliability, safety and…
Believe It: Conflict Can Drive Healthy Workplace Relationships (Staying Logical Helps Offset the Emotionality of Interpersonal Conflict)
By Lyndon Friesen Conflict can be defined as a misalignment of goals or values between two or more people. As…
Defining Excellence in “The Customer Experience” (Today, “CX” is the Formula for Earning Returning Customers)
By Paul Bernier The “Customer Experience,” or “CX,” has been labeled by many as the new marketing battlefield. What is…
By Kelly Bladow From the driver’s seat to the dock, and whether you’re a gas producer, hardgoods retailer or product…
By Richard P. Schweitzer, ESQ. Sometimes distributors say they cannot afford the cost of a safety compliance program, or they…
Members Share What Works in the Safety Marketplace: Relationships, Inventory, Information and Distinctive Style Can Help
By Charles McChesney Safety equipment is ubiquitous in the gases and welding industry. It is integrated into the operations of…
By Charles McChesney Safety is at the center of the Gases and Welding Distributors Association’s existence. The Association’s mission statement…
Use Conversations to Spark Customer Engagement: Making Human Connections, vs. Selling on Price, Builds Your Brand
By Jeremy Miller The five best words you can hear a customer say are, “that’s interesting. Tell me more.” When you…
Disengaged Employees: They Can Hurt Morale, Plus Hit Your Bottom Line and It’s Well Worth the Effort to Set Goals, Engage and Measure Employees
By Mike Hill Ever wonder how much – or how little – your company’s employees are focused and engaged in…
Consider a Build-It-Yourself Business Website: Intelligent Software Makes Excellent Websites Easy and Inexpensive
By Graeme Roberts If a business calls, or we hear about it, we Google it. If we can’t find it…